Operations Manager

The Nehemiah Project is a Registered Charity providing a home and support for vulnerable adult men with a history of addiction, crime and homelessness. Nehemiah is seeking an experienced Operations Manager on the retirement of our current incumbent. This post would suit a candidate who is agile, able to manage a variety of ongoing projects whilst responding swiftly to any unforeseen event.

The Operations Manager’s ultimate responsibility is to increase operational efficiency in the Charity; you will have experience of working within a small team, Nehemiah has a total office staff of fourteen. The ideal candidate will be highly skilled in human resources, finance, and IT management. Additionally, we seek proven ability to develop and maintain an environment of trust, diversity, and inclusion within the whole team.

Nehemiah has adopted a growth strategy with the vision of having 100 beds by 2028, and the Operations Manager will be integral to developing and implementing this strategy, working closely with both the CEO and Estates & Portfolio Manager (E&PM). The successful candidate will have the responsibility of developing an operational growth strategy that will identify the different elements required to open houses of varying sizes.

Scope of this Role

• Lead on the set-up and running of new houses around the country
• Introduction of a new Quality Standard in service delivery
• Grow the efficiency of existing organisational processes and procedures to enhance and sustain the Charity’s internal capacity
• Oversee recruitment and HR matters, and the applicable legislation
• Financial management and reporting
• Governance: introduce new policies and regulations as appropriate
• Oversee the overall administration of the Charity

 Role Responsibilities

• Lead on the establishment of new regional operations working closely with the CEO and the E&PM to ensure the effective running of the new houses
• Lead on refining and building new metrics into our existing quality standards and KPIs to underpin the introduction of new standards in the sector
• Maintain good communication with management, staff, and Residents to ensure efficient operations within the Charity
• Liaise with other managers in improving the systems, including service-delivery liaising with the Housing Manager
• Work closely with H&S officer to ensure compliance
• Handle initial IT problems and ensure efficient running of onsite IT equipment
• Data Protection in the Charity
• Oversee routine financial procedures, introducing efficiency measures and development in processes as the Charity grows
• Line manages the E&P Manager and Office Manager
• Maintain and update existing policies and procedures, whilst monitoring legislative and sector requirements to ensure compliance

 Skills and Qualifications

• Qualification in operations management, business administration, or equivalent experience
• 5 years’ proven experience in an operations management position, with responsibility for HR, Finance and IT
• Financial management for a small-to-medium organisation
• Knowledge of general business software (Microsoft Office, Xero, Teams and Zoom – and aptitude to learn new applications)
• Strong IT skills, including database development
• Strong understanding of GDPR

 Person description

 Experience & knowledge

• Demonstrable experience in operations management
• Experience in general IT management
• Experience of collaborating with internal and external stakeholders
• Experience in using a wide range of communication methods
• Understanding of book-keeping, budgets and finance
• Experience of working with databases
• Experience of growing an organisation and change management
• Project management experience
• Experience in Data Protection and the GDPR
• A good working knowledge of HR matters
• Desirable
  • Understanding of Charity governance and policies
  • Trained in conflict management or mediation

 Skills

• Good IT skills with a range of software packages
• An excellent communicator with the ability to build relationships with a variety of people
• High level of analytical and written skill – fluent in written and spoken English with strong presentation and persuasion skills
• Able to work to targets, plans and budgets
• Ability to plan and manage your own time and workload
• Ability to network
• Excellent presentation skills
• Excellent ability to delegate responsibilities while maintaining organizational control of diverse operations

Other

• Understanding and commitment to Equality and Diversity
• Understanding of and commitment to the work of Nehemiah
• Willingness to work occasional evenings and weekends as required
• Support of the Christian ethos and values of Nehemiah

How to apply

Closing date: 10th July 2022 @ 23:59 BST

Location: London, based from our Streatham office.

Salary: £45,000 gross per annum

Please click on the ‘apply for job’ button to submit your application. For this role, kindly submit an MS Word version of your CV (maximum 3 pages) and a 1-page cover letter detailing your motivation and how you are suited to this role.

Please name your submitted files with the following reference: TNP_OM

Please note that interview dates for this role will be confirmd with you should your application be successful.

Red Sea is committed to meeting the standards set out in their Equality and Diversity recruitment policy; this includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity